FAQ
Welcome to the Liufacai Help Center
Welcome to the Liufacai Help Center. Here you can find helpful information about orders, payments, shipping, delivery, order changes, and after-sales assistance.
If you need additional help, our customer support team is available at:
Email: emma.walker@liufacaishop.com
When contacting us about an existing order, please provide your Order Number and the email address used at checkout. This allows us to locate your order and assist you more efficiently.
Orders & Payments
How do I use a coupon or promotional code?
Applying a discount code is easy:
-
Add the products you would like to purchase to your cart.
-
Continue to checkout and select "PAY WITH DEBIT/CREDIT CARD".
-
Find the discount code section:
-
On mobile: Tap "Show Order Summary" to display the field.
-
On desktop: The discount code field will be visible during checkout.
-
-
Enter your promotional code and apply it.
-
Complete your payment using PayPal or your preferred debit or credit card.
Please make sure the code is entered correctly and meets any applicable promotional requirements.
What payment methods are available?
Liufacai supports several commonly used payment methods, including:
-
PayPal
-
Visa
-
MasterCard
-
American Express (AMEX)
-
Diners Club
-
Major debit and credit cards
-
Apple Pay
-
Google Pay
Available payment options may vary depending on your location and checkout settings.
How much does shipping cost?
Our standard shipping fee is USD $5.99 for eligible orders below our free-shipping threshold.
Orders of $48.98 or more qualify for free standard shipping.
The applicable shipping cost will be shown at checkout before you complete your purchase.
Shipping & Delivery
Do you ship internationally?
Yes. Liufacai offers international shipping to customers in many countries and regions.
Orders may be fulfilled through different shipping locations or carrier networks depending on the destination and product availability.
How long does delivery take?
After processing, estimated delivery times are generally:
-
United States: 7–12 business days
-
Canada, UK & Europe: 7–15 business days
-
Australia, New Zealand & Asia: 8–15 business days
Please allow approximately 2 business days for order processing before shipment.
Actual delivery times may be affected by customs clearance, local carrier operations, holidays, weather, or other circumstances outside our control.
How can I track my order?
Once your order has been shipped, we will send a shipping confirmation email containing your tracking number.
You can use the tracking number provided in that email to follow your package through the carrier's tracking system.
Why hasn't my tracking information updated?
It is normal for tracking information to take some time to appear after an order has shipped.
Please allow up to 48 hours for the first tracking updates to become visible. Packages may also remain at the same status temporarily while moving between sorting facilities or transportation hubs.
Why was my order delivered in separate packages?
If your order contains multiple products, the items may occasionally be shipped separately.
This can happen when products are fulfilled from different locations or when separate shipments provide a more efficient delivery route.
If your order is split into multiple shipments, each package may have its own tracking number.
Order Changes & Cancellations
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to update your shipping information.
Send an email to emma.walker@liufacaishop.com with:
-
Your Order Number
-
The email address used at checkout
-
Your correct shipping information
We will make every reasonable effort to update the address if your order has not yet entered fulfillment.
Once an order has been processed for shipment or dispatched, we may no longer be able to make changes.
Can I change the size, color, quantity, or other product details?
Product changes may only be possible before your order enters processing.
Please email emma.walker@liufacaishop.com as soon as possible and include:
-
Your Order Number
-
Your order email address
-
The specific change you would like to make
Once fulfillment has begun, we cannot guarantee that product modifications can be completed.
Can I cancel my order?
Cancellation requests must be submitted before the order has been shipped.
Please contact us as soon as possible if you wish to cancel. Depending on the order's processing status, a processing fee may apply.
Once an order has been dispatched, it can no longer be canceled.
After-Sales Support
My package arrived damaged. What should I do?
We're sorry to hear that your package arrived damaged.
Please contact emma.walker@liufacaishop.com within 72 hours of delivery and provide:
-
Your Order Number
-
Clear photos or videos showing the damage
-
A photo of the package and shipping label
Our team will review the information and determine the appropriate resolution.
What should I do if my product has a defect?
If you believe your item has a manufacturing defect or quality issue, please contact us with:
-
Your Order Number
-
The email address used for the purchase
-
A description of the problem
-
Clear photos or videos showing the issue
Email your information to emma.walker@liufacaishop.com, and our support tea