Shipping Policy
Shipping Policy
Last Updated: September 14, 2026
At Liufacai, we work to make the order delivery process as clear and convenient as possible. The following Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of delivery-related issues.
1. Order Handling & Processing
After your payment has been successfully confirmed, orders are generally prepared for shipment within 2 business days.
Business days do not include weekends or recognized holidays.
Once your package has been dispatched, we will send a shipping confirmation to the email address associated with your order. The message will normally include the available tracking information.
2. Shipping Charges
We offer standard shipping based on the total value of your order.
Standard Shipping
Orders that do not qualify for our free-shipping offer will be charged a flat $5.99 standard shipping fee at checkout.
Complimentary Shipping
Orders with a merchandise total of more than $48.98 qualify for free standard shipping.
Any applicable shipping charge will be displayed during checkout before you complete your purchase.
3. Estimated Delivery Schedule
Orders may be fulfilled through our international fulfillment and shipping network.
Typical estimated transit times are:
| Destination | Estimated Delivery |
|---|---|
| United States | 7–12 business days |
| Canada / United Kingdom / Europe | 7–15 business days |
| Australia / New Zealand / Asia | 8–15 business days |
These timeframes are estimates rather than guaranteed delivery dates.
Delivery may take longer than the estimated timeframe because of circumstances such as customs inspections, public holidays, severe weather, transportation interruptions, or delays involving local delivery carriers.
4. Shipment Tracking
After your order has been dispatched, tracking information will be provided by email when available.
You may use the tracking information to follow your package through our Track Your Order page or through the relevant carrier's tracking system.
Please note that tracking details may not appear immediately. It can take up to 48 hours after shipment confirmation for the carrier's tracking system to register and display the latest information.
5. Customs, Import Charges & Taxes
International shipments may be subject to customs procedures, import duties, taxes, brokerage charges, or other fees imposed by the destination country.
These charges are determined by the applicable customs or government authorities.
Liufacai is not responsible for customs duties, import taxes, or other additional charges assessed by the destination country. Any such fees are the responsibility of the customer unless otherwise stated at the time of purchase.
Customers are also responsible for providing accurate shipping information and complying with applicable local import requirements.
6. Damaged, Lost, or Missing Packages
We take reasonable care when preparing orders for shipment. If an issue occurs during delivery, please contact our support team as soon as possible.
Damaged Merchandise
If your package arrives with damaged merchandise, please notify us within 72 hours of delivery.
To help us evaluate the situation, please provide:
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Your order number
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Clear photographs of the damaged product
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Photographs showing the condition of the shipping packaging
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A brief description of the damage
Please send the information to:
After receiving the required information, our customer service team will review the claim and determine an appropriate resolution. Depending on the circumstances, this may include a replacement or refund where applicable.
Packages Reported as Lost or Stolen
If the carrier's tracking system shows that a package was successfully delivered, but you cannot locate it, please take the following steps first:
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Check around your delivery location and any designated safe-place areas.
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Ask household members or nearby neighbors whether the package was received on your behalf.
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Contact the local shipping carrier for additional delivery information.
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If necessary, request that the carrier open an investigation or delivery claim.
Liufacai can provide available tracking and shipment information to assist with the investigation.
However, we generally cannot issue a refund for a package that the carrier's records confirm was successfully delivered.
7. Address Accuracy
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your delivery address before submitting your purchase.
If you notice an address error after placing an order, contact us as soon as possible. We cannot guarantee that shipping information can be changed after an order has entered processing or been dispatched.
8. Contact & Business Information
For questions about shipping, tracking, delivery delays, or shipment-related concerns, please contact us using the information below.
Brand:
Liufacai
Legal Entity:
RMH HONG KONG LIMITED
Customer Support Email:
emma.walker@liufacaishop.com
Business Address:
ROOM 803, TUNG HIP COMMERCIAL BUILDING
248 DES VOEUX ROAD CENTRAL
HONG KONG
Website:
liufacai.com
When contacting our support team, please include your order number whenever possible so we can locate your shipment and assist you more efficiently.