Shipping Protection & Tipping Policy

At Liufacai, customers may choose from certain optional checkout services designed to provide additional order protection or offer a voluntary thank-you to our team. These services are entirely optional and are not required to place or complete an order.

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1. Optional Checkout Services

Shipping Protection and Tipping are optional additions available during checkout.

Neither service will be added to your order unless you intentionally select it before submitting your purchase.

Shipping Protection

Shipping Protection is an optional service that may provide additional assistance for certain shipping-related problems, including eligible cases involving package loss, damage, or theft while in transit.

Tipping

Tipping is a voluntary contribution that customers may choose to provide as a gesture of appreciation for the individuals involved in preparing, fulfilling, and supporting their orders.

If you choose not to add either service, there will be no additional charge for these options.

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2. Shipping Protection Coverage

If you choose to purchase Shipping Protection, your order may qualify for coverage in accordance with the applicable protection terms.

Coverage is subject to specific conditions, limitations, exclusions, and eligibility requirements.

For complete information regarding what is covered and how claims are handled, please review the terms provided on our Shipping Protection product page:

Shipping Protection Information:
Shipping Protection Details

We recommend reviewing these details before adding Shipping Protection to your order so you are aware of the applicable coverage and restrictions.

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3. Refunds for Shipping Protection and Tips

If you accidentally add Shipping Protection or a Tip during checkout, or later decide that you no longer wish to purchase the optional service, you may contact our customer support team to request a refund of the applicable charge.

Approved refunds for these optional services may be processed independently from any refund relating to the merchandise itself.

A request concerning only Shipping Protection or a Tip may also be submitted after the order has been shipped.

Refund eligibility for these optional charges will be determined based on the circumstances of the request and the applicable transaction information.

We aim to keep the process simple and transparent when customers need assistance with an optional checkout service.

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4. Contact Information

If you have questions about Shipping Protection, Tipping, or would like to inquire about an optional-service refund, please contact our customer support team.

RMH HONG KONG LIMITED
ROOM 803, TUNG HIP COMMERCIAL BUILDING
248 DES VOEUX ROAD CENTRAL, HONG KONG

Email:
emma.walker@liufacaishop.com

Website:
liufacai.com

When contacting us, please provide your order number whenever possible. This allows our team to locate your purchase more quickly and provide more efficient assistance.

We strive to keep our checkout options clear and provide responsive customer support throughout your shopping experience.